Shipping & Returns
Delivery and Shipping Costs
Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due events out of our control. Most orders are processed and shipped within 24-48 hours.
What are the shipping costs?
Standard shipping is free for all orders of $349.99 or more (before applicable taxes). Please note that oversized products incur a $15.00 shipping surcharge. The surcharge is in addition to the cost of shipping, oversized items are indicated as such on their product page.
Customers can select Standard or Priority Shipping at any time during the check-out process prior to confirming their final order. Once the order is confirmed, shipping options cannot be changed. You will be solely responsible for Express/Expedited/Priority Shipping costs. We will contact you to complete that process.
Customers located in Camrose; Alberta can select a "Camrose Only" shipping method. This has no charge to those that apply. If selected and you are not within the local delivery area, you will be charged the difference of the proper shipping method and will cause your order to be delayed.
- Standard Shipping will typically vary between 2 to 9 days depending on location.
- Battle River Sports Excellence cannot be held responsible for shipping delays caused by the shipping carrier.
- Association Apparel shipping information can be viewed on the applicable team or association platform where you place the order.
Do you ship internationally?
At the moment, we only ship within Canada.
What are your shipping times?
Delivery time of a purchased item depends on the shipping destination and the shipping method selected during Checkout. Orders are shipped during business days (Monday to Friday excluding holidays). All in-stock orders ship within 1-2 business days following credit card authorization and verification.
RETURN POLICY
To assure you are fully satisfied with every item you purchase from battleriversports.com you may return an item within 21 days of your order for a full refund. *No refunds on items that have been discounted 20% or more. Exchange or store credit ONLY.
To initiate a return, you must contact Customer Care at (780)678-2171 or [email protected] A Customer Care representative will initiate your return, supply you with Return Authorization (RA) number. This number will be emailed to you with detailed instructions on returning your item(s).
Note: You cannot return your order unless you complete this step.
RETURN INSTRUCTIONS
- Contact Customer Care at (780)678-2171 or [email protected] A Customer Care representative will initiate your return, supply you with a Return Authorization (RA) number.
- To ensure a refund, the item(s) must be returned in perfect condition, unused and unworn, in its original packaging and with any paperwork, parts and/or accessories it came with to ensure a refund (a product considered in perfect condition will have all its labels and tags still attached to the item).
- Ensure the Return Authorization (RA) number you received via email is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RA) number will delay processing of your return.
- Remove all extra labels from the outside of the box.
- Send the return package to the address indicated on the email you received from the Customer Care Team.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We are not responsible for damaged, misdirected or lost return packages.
All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
To receive credit, items must be returned within 21 days of the order date.
You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
The Battle River Sports Excellence Online Return Policy applies only to purchases made on www.battleriversports.com
RETURN EXCEPTIONS
Our Online Return Policy does not apply to all items.
Certain products are exempt to our Online Return Policy. Exemptions are as follows:
Base Layers, Undergarment, Jock Straps and Mouth Guards - For hygienic reasons, all base layers, undergarments, jock straps and mouth guards are final sale and are not eligible for a return.
Skate Modifications - Sharpened and/or custom fitted skates are not eligible for a return. Do not sharpen or custom fit your skates until you are certain your purchase is final.
Stick Modifications - Hockey Sticks - Returns are not accepted for taped hockey sticks or cut-down (sized) hockey sticks.
DEFECTIVE ITEM
If you receive an item that is damaged or defective upon arrival, please contact Customer Care at (780)678-2171 or [email protected] You must contact Customer Care before attempting to return the defective item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.
Please prepare a detailed description and provide supporting photographs of the damage or defect before contacting Customer Care to help describe the issue.
WRONG ITEM, COLOUR OR SIZE
Should battleriversports.com ship you an incorrect item, please contact Customer Care at (780)678-2171 or [email protected] . You must contact Customer Care before attempting to return the item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.
PRODUCT WARRANTIES
Please contact Customer Care at (780)678-2171 or [email protected] with any questions regarding returns, defects and warranties